Privacy Policy

Last Updated: October 31, 2025

We value your privacy very highly. Please read this Privacy Policy carefully before using https://smithandsonsroofing.com/ (the “Website”) operated by Ernie Smith and Sons Roofing, a Limited Liability Company based in Texas, United States (“us,” “we,” “our”).

This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our Website or services.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

We collect the following types of information when you interact with us online or through our services:

Name
Property address (for inspections, estimates, or roofing work)
Phone number
Email address
IP address
Any other information you voluntarily provide through our contact or estimate forms

This information is collected to help us schedule appointments, perform inspections, provide estimates, and communicate effectively with you.

2. How We Use Your Information

We may use your information for the following purposes:

To provide roofing inspections, repairs, and replacement services
To schedule and confirm appointments
To send service updates, maintenance reminders, and project communication
To respond to inquiries and provide customer support
To send promotional offers and updates (only if you opt in)
To analyze Website usage and improve performance
To comply with legal obligations and maintain business records

3. SMS Communication and Consent

If you choose to receive text messages from us, please note:

Your SMS consent and phone number will never be shared with or sold to third parties for marketing purposes.
We do not sell, rent, release, or transfer mobile opt-in data for any marketing use.
Text messages may include:
- Appointment confirmations or reminders
- Roof inspection updates
- Maintenance or warranty follow-ups
- Special offers or service announcements (only if opted in)

Message frequency varies. Message and data rates may apply. You can text HELP for assistance or STOP at any time to opt out.

4. How We Protect Your Data

We take your privacy and data security seriously. We implement a combination of technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

These include:

Encrypted transmission: All form submissions are transmitted using SSL (Secure Socket Layer) technology.
Secure storage: Customer data is stored on password-protected systems with restricted access.
Access control: Only authorized employees and contractors who need the information to perform their job duties can access your data.
Regular monitoring: We review our systems for vulnerabilities and ensure data-handling practices comply with industry standards.
No paper retention: Physical copies of customer data (e.g., work orders) are securely disposed of after digital entry.

While we use commercially reasonable methods to protect your information, please note that no system is completely secure. You share your information at your own risk, and we encourage you to contact us if you suspect unauthorized use.

5. Cookies

Our Website uses cookies to improve your browsing experience. Cookies help us:

Analyze website traffic and performance
Recognize returning visitors
Remember your preferences

You can modify your browser settings to decline cookies. However, this may limit some features of our Website.

6. Children’s Privacy

Our Website and services are not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If a child provides us with personal data, we will delete it immediately upon discovery.

7. Analytics

We use Google Analytics to understand how visitors interact with our Website.
If you wish to opt out of Google Analytics tracking, visit
https://tools.google.com/dlpage/gaoptout/.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their Privacy Policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date above reflects the latest version. Continued use of our Website after changes means you accept the updated terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: info@smithandsonsroofing.com
📍 Mailing Address: Ernie Smith and Sons Roofing, Texas, USA